Returns, refunds and cancellations

Most of what we sell is fresh, small-batch food, so we can't accept returns. But if something isn't right, we'll make it right.

Damaged, wrong, or missing items

We'll refund the item in full. Just email hello@enchantedbyjo.com within 24 hours of pickup or delivery with your order number and a photo, and we'll refund it to your original payment method.

Cancelling an order

You can cancel for a full refund up to 24 hours before your pickup or delivery date. To cancel, email us or use our contact form with your order number.

Bakery items are baked fresh for your order, so they can't be cancelled. Instead, we can donate your bread to a local community partner.

Missed pickups

Your order is prepared especially for you, so we can't offer refunds for orders that aren't picked up during your chosen time window.

Delivery problems

If we can't complete a delivery (for example, no answer, a wrong address, or a missing lobby code), we'll text you and try a second delivery for free. If we still can't complete it after that, the order can't be refunded, so please double-check your address and building instructions at checkout.

Refund timing

Refunds go back to your original card. Stripe processes them right away, and most banks show them within 5 to 10 business days.

Questions? Write to hello@enchantedbyjo.com.